Frequently Asked Questions
Everything you need to know about ordering, payments, and shipping with Aurenza.
What am I buying?
You're purchasing fragrances from our curated collection. Each bottle is sealed and shipped directly from our warehouse.
How do I receive my order?
Once your payment is confirmed, your order is prepared and shipped with tracked delivery. You'll receive a tracking link by email.
What's your refund policy?
Please refer to our Terms and Conditions for full details on returns and refunds.
What about quality?
Every fragrance is sealed and carefully checked before being shipped from our warehouse.
How long does shipping take?
Orders are typically dispatched within 1–2 business days. Delivery times depend on your destination and are shown at checkout.
Payments made simple
Pay at checkout with iDEAL, credit card (Visa & Mastercard), PayPal, Apple Pay or Google Pay. Every payment is processed securely through Stripe with 256-bit SSL encryption.
Secure payments
Powered by Stripe
Tracked shipping
Direct from our warehouse
Authentic fragrances
100% original products
Still have questions? We're happy to help.
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